Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by ROVANO. Throughout the site, the terms “we,” “us,” and “our” refer to ROVANO.
ROVANO offers this website, including all information, products, services, features, and tools available through the site, conditioned upon your acceptance of these Terms of Service and all policies referenced herein.
By visiting our website, purchasing from us, or otherwise using our services, you agree to be bound by these Terms of Service. Please read them carefully before accessing or using our website.
These Terms apply to all users of the site, including browsers, customers, and other users.
SECTION 1 – ACCESS AND ACCOUNT
You must be at least the age of majority in your jurisdiction or have permission from a parent or legal guardian where required by law to use our services.
You are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
We reserve the right to suspend or restrict access where we reasonably believe an account is being used fraudulently, unlawfully, or in violation of these Terms.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products, colors, designs, measurements, and other characteristics as accurately as possible.
Actual colors and appearance may vary depending on your device, display settings, lighting, photography, or manufacturing variations.
Product availability is not guaranteed and may change without prior notice.
We may modify or discontinue products where reasonably necessary, subject to applicable consumer laws.
SECTION 3 – ORDERS
Submitting an order does not necessarily constitute final acceptance of that order.
Orders may be subject to product availability, payment authorization, fraud prevention checks, and verification of order information.
We reserve the right to refuse, limit, or cancel orders where reasonably necessary, including where we identify suspected fraud, unauthorized activity, obvious pricing errors, or incorrect product information.
If we cancel an order after payment has been successfully processed, any amount due to you will be refunded using the applicable payment method.
SECTION 4 – PRICES AND BILLING
Prices displayed on our website are shown in the applicable store or market currency unless otherwise stated.
You agree to provide current, complete, and accurate billing and payment information for all purchases.
Shipping fees, taxes, customs duties, or other applicable charges may be added where required and will be communicated during checkout or under our applicable policies.
We reserve the right to correct obvious pricing or billing errors, subject to applicable law.
SECTION 5 – SHIPPING AND DELIVERY
Orders are shipped according to the delivery options, estimated timeframes, and conditions described in our Shipping & Delivery Policy.
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.
Delays may occur due to customs processing, carrier disruptions, weather conditions, public holidays, incorrect delivery information, or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
SECTION 6 – RETURNS AND REFUNDS
Returns, refunds, exchanges, and related eligibility requirements are governed by our Returns & Refunds Policy.
Nothing in our Returns & Refunds Policy or these Terms is intended to limit any consumer rights that cannot legally be excluded.
SECTION 7 – INTELLECTUAL PROPERTY
Unless otherwise stated, original content available through the ROVANO website, including branding, logos, graphics, photographs, text, designs, and website materials, is owned by, licensed to, or lawfully used by ROVANO.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected content without appropriate authorization, except where permitted by law.
SECTION 8 – OPTIONAL TOOLS
We may provide access to tools or services supplied by third parties.
Third-party tools may be provided subject to their own terms and conditions. Your use of optional third-party tools is at your discretion and subject to applicable third-party requirements.
SECTION 9 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or services.
We do not control third-party websites and are not responsible for their content, practices, availability, or policies.
You should review the terms and policies of third-party services before using them or completing transactions through them.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer products and services to customers.
Purchases made through ROVANO are transactions between the customer and ROVANO, subject to these Terms and applicable law.
The use of Shopify's technology does not make Shopify the seller of ROVANO products.
SECTION 11 – PRIVACY
Your submission and processing of personal information through our website is governed by our Privacy Policy.
Please review our Privacy Policy for information regarding how personal information may be collected, used, disclosed, stored, and protected.
SECTION 12 – FEEDBACK AND SUBMISSIONS
If you provide reviews, suggestions, ideas, comments, or other feedback, you grant us permission to use that content for legitimate business purposes, subject to applicable law and our Privacy Policy.
You must not submit content that violates the rights of another person, contains unlawful material, or includes malicious software.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct such information and update the website where reasonably necessary.
Any action involving an existing order will remain subject to applicable consumer law.
SECTION 14 – PROHIBITED USES
You may not use our website or services:
- For unlawful or fraudulent purposes.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To submit false or misleading information.
- To transmit viruses, malware, or harmful code.
- To collect personal information unlawfully.
- To interfere with the security or operation of our website.
- To attempt unauthorized access to our systems or accounts.
- To engage in abusive, deceptive, or malicious activity.
We may restrict access to our services where these requirements are violated.
SECTION 15 – TERMINATION
We may suspend or terminate access to our services if you materially violate these Terms, engage in fraudulent or unlawful activity, or misuse our website.
Obligations and liabilities incurred before termination will survive where appropriate.
SECTION 16 – DISCLAIMER OF WARRANTIES
We aim to provide reliable website functionality and accurate information, but we do not guarantee that access to our website will always be uninterrupted, timely, secure, or error-free.
Products and services are provided subject to warranties, guarantees, and other rights required under applicable law.
Nothing in these Terms excludes statutory guarantees that cannot legally be excluded.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ROVANO will not be liable for indirect, incidental, special, or consequential losses resulting from use of our website or services.
This limitation does not apply where liability cannot legally be excluded or limited, including rights and remedies available under applicable consumer protection laws.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify ROVANO against reasonable losses, liabilities, or expenses resulting from your unlawful use of our website, material violation of these Terms, or infringement of third-party rights.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies and notices referenced on our website, constitute the agreement between you and ROVANO concerning your use of our online store, except where additional terms expressly apply.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior consent where such consent is legally required.
We may assign or transfer our rights and obligations in connection with a legitimate business restructuring, transfer, merger, or similar transaction, subject to applicable law.
SECTION 22 – GOVERNING LAW
These Terms are governed by the applicable laws of Australia, without limiting any mandatory consumer protection rights that may apply to customers in their country or region of residence.
SECTION 23 – HEADINGS
Headings used throughout these Terms are included for convenience and readability only and do not affect the interpretation of any provision.
SECTION 24 – CHANGES TO TERMS
We may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or website functionality.
The latest version will be made available on our website. Where required by law, we will provide appropriate notice of material changes.
Continued use of our services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
SECTION 25 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
ROVANO Customer Care
Email: customer.rovano@outlook.com
Phone: +61 468 133 789
ROVANO
153 King Street
Newtown, NSW 2042
Australia