FAQs
Find answers to the most frequently asked questions about shopping with ROVANO, including orders, shipping, returns, payments, and more.
1. HOW CAN I PLACE AN ORDER?
Browse our collections, select your preferred product, size, and available options, then add the item to your cart. When you're ready, proceed to checkout and follow the instructions to complete your purchase.
Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.
2. CAN I CHANGE OR CANCEL MY ORDER?
You may request to cancel your order until the item has been fulfilled.
If you need to change or cancel an order, please contact our Customer Care team as soon as possible. Once an item has entered fulfillment or has been fulfilled, we may no longer be able to make changes or cancel it.
3. HOW LONG DOES ORDER PROCESSING TAKE?
Orders are typically processed within 1–3 business days.
Processing time is separate from the estimated delivery timeframe selected at checkout.
4. WHAT SHIPPING OPTIONS DO YOU OFFER?
For Australia, the United States, and the United Kingdom, we offer:
Essential Delivery: 7–12 business days — FREE
Standard Delivery: 5–8 business days — US$4.99
Priority Delivery: 3–6 business days — US$9.99
Express Delivery: 2–4 business days — US$14.99
For International destinations:
Essential Delivery: 10–20 business days — FREE
Standard Delivery: 8–15 business days — US$6.99
Priority Delivery: 6–12 business days — US$11.99
Express Delivery: 4–8 business days — US$19.99
Delivery times are estimates and may be affected by customs, carrier delays, public holidays, weather, or other circumstances outside our reasonable control.
5. DO YOU OFFER FREE SHIPPING?
Yes. FREE Essential Delivery is available with no minimum purchase requirement.
6. DO YOU SHIP INTERNATIONALLY?
Yes. ROVANO ships to Australia, the United States, the United Kingdom, and selected international destinations.
Available shipping methods and delivery estimates will be displayed during checkout where applicable.
7. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we will send shipping confirmation and tracking information to the email address provided at checkout, where tracking is available.
Please allow some time after dispatch for tracking information to become active.
8. CAN MY ORDER ARRIVE IN MULTIPLE PACKAGES?
Yes. In some cases, items from the same order may be fulfilled or dispatched separately.
If this happens, your packages may arrive at different times and you may receive separate tracking information.
9. WHAT IS YOUR RETURN POLICY?
Eligible items may be returned within 30 days from the date of delivery.
Items must generally be unworn, unused, in their original condition, and have their original tags attached.
Please contact Customer Care before returning an item so we can provide the appropriate return instructions.
10. DO I HAVE TO PAY FOR RETURN SHIPPING?
No. ROVANO provides free return shipping for eligible returns accepted under our Returns & Refunds Policy.
We also charge 0% restocking fee.
11. CAN I EXCHANGE AN ITEM?
If you need a different size, color, or product, please contact Customer Care.
Where a direct exchange is unavailable, you may return the eligible item and place a new order for your preferred product.
12. WHEN WILL I RECEIVE MY REFUND?
Once your return has been received and inspected, we will notify you regarding your refund.
If approved, the refund will be issued to your original payment method. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.
13. WHAT SHOULD I DO IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as reasonably possible if your order arrives damaged, defective, or incorrect.
Include your order number, a description of the issue, and clear photographs of the item and packaging where relevant so our team can review the issue.
14. CAN I RETURN AN ITEM TO THE BUSINESS ADDRESS?
Please do not send returns directly to our business address unless our Customer Care team specifically instructs you to do so.
Always contact us before sending a return. We will provide the appropriate return instructions.
15. WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Where applicable, these charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.
16. HOW DO I CHOOSE THE RIGHT SIZE?
Please refer to the Size Guide available on our website before placing your order.
We recommend checking the product information and measurements carefully, as fit may vary between different styles.
17. ARE PRODUCT COLORS EXACTLY AS SHOWN ONLINE?
We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on photography, lighting, screen settings, and manufacturing variations.
18. HOW CAN I CONTACT ROVANO?
Our Customer Care team is available to assist with questions about products, orders, shipping, and returns.
Email: customer.rovano@outlook.com
Phone: +61 468 133 789
When contacting us about an existing order, please include your order number and the email address used at checkout.