Refund policy
RETURNS & REFUNDS
At ROVANO, we want you to feel confident with every purchase. If your order is not quite right, you may request a return in accordance with the policy below.
30-DAY RETURN POLICY
We accept eligible returns within 30 days from the date your item is delivered.
Where the end of the return period falls on an applicable weekend or holiday, the return window may be extended in accordance with our return rules.
To be eligible for a return, your item must be:
• Unworn and unused
• In its original condition
• With all original tags attached
• In its original packaging where applicable
• Accompanied by proof of purchase or your order information
Items that are worn, washed, altered, damaged after delivery, or otherwise not returned in their original condition may not be eligible for a return, except where you have rights under applicable consumer law.
FREE RETURN SHIPPING
ROVANO provides free return shipping for eligible returns accepted under this policy.
Before returning an item, you must contact our Customer Care team and follow the return instructions provided.
Please do not send products directly to our business address unless our Customer Care team specifically instructs you to do so.
Returns sent without authorization or to an incorrect address may experience delays or may not be accepted.
NO RESTOCKING FEE
We do not charge a restocking fee for eligible returns.
Restocking Fee: 0%
CANCELLATIONS
You may request to cancel your order until the item has been fulfilled.
Once an item has entered fulfillment or has been fulfilled, we may no longer be able to cancel the order. If the order has already been fulfilled, you may request an eligible return after delivery in accordance with this policy.
If you need to cancel an order, contact us as soon as possible at customer.rovano@outlook.com.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and provide:
• Your order number
• A description of the issue
• Clear photographs of the item and, where relevant, its packaging
We will review the issue and provide an appropriate resolution in accordance with applicable consumer law.
NON-RETURNABLE ITEMS
Certain items may not be returnable where permitted by applicable law, including:
• Items that have been worn, washed, altered, or damaged after delivery
• Items missing original tags or required packaging
• Items that cannot be returned for hygiene or health-protection reasons once opened or used, where applicable
• Gift cards, where applicable
Please contact us if you are unsure whether your item is eligible for return.
Nothing in this section limits any statutory rights or remedies that cannot legally be excluded.
FINAL SALE ITEMS
ROVANO currently does not designate any collection or product as Final Sale under our standard return rules.
If this changes in the future, applicable Final Sale products will be clearly identified before purchase and handled in accordance with applicable consumer law.
EXCHANGES
If you would like a different size, color, or product, please contact Customer Care.
Where direct exchanges are unavailable, the simplest option may be to return the eligible item and place a new order for your preferred item.
REFUNDS
Once your return has been received and inspected, we will notify you regarding the outcome of your refund request.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.
Original shipping charges, where applicable, may not be refundable unless required by applicable law or the return results from an error attributable to us.
LATE OR MISSING REFUNDS
If you have been notified that a refund has been issued but have not yet received it, please first check with your bank, card issuer, or payment provider.
Processing times can vary between financial institutions.
If you have completed these steps and still have not received your refund, contact us at customer.rovano@outlook.com.
CONSUMER RIGHTS
This Returns & Refunds Policy does not exclude, restrict, or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Where applicable, customers may have additional rights under the Australian Consumer Law, including remedies for products that fail to meet applicable consumer guarantees.
HOW TO START A RETURN
To request a return, contact:
ROVANO Customer Care
Email: customer.rovano@outlook.com
Phone: +61 468 133 789
Please include your order number, the item you wish to return, and the reason for your return.
Our Customer Care team will review your request and provide the appropriate return instructions.