Privacy policy
PRIVACY POLICY
At ROVANO, we respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
By using our website and services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
Depending on how you interact with ROVANO, we may collect or process information including:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
Order Information
Products purchased, order history, transaction details, shipping information, returns, refunds, and communications relating to your orders.
Account Information
Username, account preferences, saved information, and other details associated with your customer account.
Payment Information
Payment and transaction information necessary to process your purchase. Payments may be processed securely by third-party payment providers. We generally do not directly store complete payment card details where those details are handled by our payment providers.
Device and Usage Information
Information such as IP address, browser type, device information, operating system, website activity, pages viewed, referral information, and interactions with our website.
Customer Service Information
Information you provide when contacting us regarding orders, products, returns, complaints, or other enquiries.
Marketing Information
Your marketing preferences and interactions with promotional communications where applicable.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information.
- Automatically when you browse or interact with our website.
- From service providers that assist us with payments, order fulfillment, shipping, analytics, fraud prevention, and website functionality.
- From advertising, marketing, or social media services where permitted by applicable law and your settings or consent.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfill orders.
- Process payments and refunds.
- Arrange shipping and delivery.
- Provide customer service.
- Manage customer accounts.
- Communicate about orders and transactions.
- Detect and prevent fraud, abuse, and security threats.
- Maintain and improve our website and services.
- Analyze website performance and customer interactions.
- Personalize your shopping experience where appropriate.
- Send marketing communications where permitted.
- Comply with legal, regulatory, tax, accounting, and other obligations.
- Establish, exercise, or defend legal claims where necessary.
We process personal information only where we have an appropriate legal basis or other lawful authority to do so where required by applicable law.
4. COOKIES AND SIMILAR TECHNOLOGIES
ROVANO and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember preferences, understand website usage, improve performance, and support advertising or marketing activities.
Some cookies are necessary for the website to function properly, while others may be optional depending on applicable law.
Where required, you may manage non-essential cookies through the privacy or cookie controls provided on our website.
Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect website functionality.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to trusted third parties when reasonably necessary to operate our business, including:
E-commerce providers that support our online storefront and related functionality.
Payment processors that securely process transactions.
Fulfillment and shipping providers that prepare, ship, and deliver customer orders.
Technology and hosting providers that support our website and systems.
Analytics and advertising providers where permitted by applicable law.
Professional advisers such as accountants, legal advisers, insurers, or auditors where necessary.
Government or regulatory authorities where disclosure is required or permitted by law.
We do not disclose personal information merely for unrelated purposes without an appropriate legal basis.
6. SHOPIFY
Our online store is powered by Shopify, which provides the e-commerce technology that enables us to operate our store and provide services to customers.
Shopify may process personal information in connection with the operation of our online store. Shopify's processing of personal information is also governed by its own applicable privacy documentation.
7. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to or integrations with third-party websites, platforms, payment services, social networks, or other services.
We do not control the privacy practices of independent third parties. When you leave our website or use a third-party service, we encourage you to review the applicable privacy policy.
8. MARKETING COMMUNICATIONS
Where permitted by law, we may use your contact information to send information about products, promotions, offers, or other ROVANO updates.
You may unsubscribe from marketing emails by using the unsubscribe option included in applicable communications.
Even if you opt out of marketing communications, we may continue sending non-promotional messages necessary to manage your orders, account, customer service requests, or other transactions.
9. BEHAVIOURAL ADVERTISING
Where permitted and subject to applicable consent requirements, we and our advertising partners may use certain information about your interactions with our website to provide advertising that may be more relevant to you.
Depending on your location, you may have rights to opt out of or restrict certain forms of targeted or personalized advertising.
10. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should also take reasonable steps to protect account credentials and devices.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.
12. INTERNATIONAL DATA TRANSFERS
Because ROVANO operates online and uses service providers that may operate internationally, personal information may be processed or stored outside your country or region.
Where required by applicable law, we or our service providers use appropriate safeguards for international transfers of personal information.
13. YOUR RIGHTS AND CHOICES
Depending on where you live, applicable privacy laws may provide rights concerning your personal information, which may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Restrict or object to certain processing.
- Withdraw consent where processing is based on consent.
- Request portability of certain information.
- Opt out of certain targeted advertising or data-sharing activities where applicable.
- Lodge a complaint with an appropriate privacy or data protection authority.
These rights are subject to applicable legal requirements, exceptions, and verification procedures.
To submit a privacy request, contact us using the details provided below.
14. CHILDREN'S DATA
Our website and services are not intended to be directed to children below the minimum age required to independently consent to the processing of personal information under applicable law.
We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
15. DO NOT TRACK
Some web browsers provide a “Do Not Track” signal. Because there is not necessarily a uniform industry standard for responding to these signals, our website may not respond to all such signals.
Where applicable laws require recognition of specific browser-based privacy preference signals, those requirements will apply.
16. YOUR PRIVACY CHOICES
Depending on your location, our website may provide privacy controls allowing you to manage certain uses of your information, cookies, advertising preferences, or other privacy choices.
The availability and scope of these controls may vary according to applicable law.
17. LEGAL DISCLOSURES
We may disclose personal information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, enforce agreements, investigate suspected fraud or unlawful activity, or protect the security of our customers, business, or services.
18. BUSINESS TRANSFERS
If ROVANO undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.
Any processing following such a transaction remains subject to applicable privacy requirements.
19. COMPLAINTS
If you have a concern about how we handle your personal information, please contact us first so that we can review and respond to your concern.
Depending on your jurisdiction, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, legal requirements, or regulatory obligations.
The updated Privacy Policy will be published on our website. Where required by applicable law, we will provide additional notice regarding material changes.
21. CONTACT US
For questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:
ROVANO Customer Care
Email: customer.rovano@outlook.com
Phone: +61 468 133 789
ROVANO
153 King Street
Newtown, NSW 2042
Australia